Refund Policy
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If you cancel a membership/subscription or change your mind about a course, mentorship, or other paid program, we do not provide refunds for any fees or charges paid prior to the effective date of cancellation or termination, except:
1. As required by law
Refunds may be provided where required by law.
2. Limited refund window for select education products
If you purchased a standalone online course or mentorship program (not a recurring membership subscription), you may request a refund within ten (10) days of purchase only if:
- you have not accessed any portion of our platform beyond Units 1 and 2 (or the equivalent introductory modules), and
- you have not participated in any live sessions or 1:1 coaching sessions (if applicable)
Refund requests must be submitted in writing by email to: info@tradinghall.net with the subject line: “Refund Request”.
3. If The Trading Hall cancels without cause
If we discontinue a course, mentorship program, or subscription product without cause before the end of your paid term, you may be eligible for a partial refund for the unused portion of the term or unused sessions remaining after termination. Any such refund will be calculated at our standard monthly rate (not a discounted annual or promotional rate) for any portion already used.
4. No refunds for breach or enforcement actions
If we suspend or terminate your access to the Services due to a breach of our Terms, Community Guidelines, or other policies, no refunds will be issued for any fees or charges paid prior to the effective date of termination.